NY Senator Charles Schumer wants to tax companies 25 cents for every customer service call that's outsourced overseas.Noonan for News, Jeanne, FreelanSen. Chuck Schumer wants to tax companies 25 cents for every customer service call that's outsourced overseas.
Schumer (D-N.Y.) proposed a bill yesterday that would slap the tax on companies that transfer calls from American area codes to foreign call centers.
"How many times do we hear of a company shutting down a facility in New York or elsewhere in the country and sending the jobs abroad? Almost daily," Schumer said.
The measure also would require telling U.S. customers that their call is being transferred - and to which country.
"1.6 billion calls are being transferred to call centers, often without the customer's knowledge," Schumer said.
Companies would be required to report their total customer service calls and the number relayed overseas.
India, Indonesia, Ireland, Canada, the Philippines and South Africa are countries popular with American companies looking to outsource call centers to cut costs.
